Refund & Return Policy

1. Our 14-Day Customer Guarantee

Bookora stands 100% behind the quality and formatting of our digital eBooks. Because digital items are delivered instantly upon purchase, traditional physical returns do not apply. However, we offer a hassle-free 14-Day Refund Guarantee for technical or order issues.

2. Eligible Refund Scenarios

You are eligible for a full 100% refund under the following conditions:

• File Corruption / Formatting Fault: An eBook file (EPUB/PDF) is corrupted, incomplete, or fails to render properly on standard reading applications after troubleshooting.
• Accidental Duplicate Purchase: You accidentally purchased the exact same eBook title twice within a 48-hour window.
• Incorrect Item Delivered: The digital file delivered does not match the title or version described on the product page.

3. Non-Refundable Circumstances

Refunds cannot be issued under the following circumstances:

• Change of mind after fully downloading the complete title without reporting any technical defect.
• Purchasing an eBook for a non-supported device where compatibility was clearly specified.
• Violation of Bookora Terms of Service or unauthorized file distribution.

4. Step-by-Step Refund Request Process

To request a refund:

1. Email our support team at support@bookora.online within 14 days of your purchase.
2. Include your Order Number, your account email, and a brief explanation of the technical issue.
3. Our technical team will review your request within 12–24 hours and issue a prompt refund.

5. Processing Timelines & Payment Method

Approved refunds are processed immediately back to your original payment method (Credit Card, PayPal, Apple Pay). Refunds typically reflect on your banking statement within 3–5 business days depending on your bank.

6. Customer Care Support Contact

Have questions about a recent purchase? Visit our Help & FAQ Page or contact support directly at support@bookora.online.